Frequently Asked Questions

  • We are all at different skill sets with mountain biking so we’ve created comprehensive descriptions for each WOW Rider group and skills clinic.

    There’s something for everyone!

    WOW Rider Level Descriptions

    • Mountain bike in good working condition and fit (commuters or hybrids are not suitable)

    • Absolutely no toe cages, kick stands, racks, or panniers (zero exceptions).

    • Helmet (CSA approved, MIPS beneficial, not older than 5 years)

    • Tire pump or C02 cartridge
      Spare tube for your wheel size (26”, 27.5” or 29”)

    • Flat pedals/shoes are highly recommended but if you are more comfortable with clip in pedals, that is a-ok.

    • Jacket or extra layer (dress for the weather)

    • Jersey or comfortable top
      Shorts or leggings (no baggy pants)

    • Socks tall enough to cover your ankles

    • Flat sole shoes or close toe (no sandals, crocks, toe shoes, etc)

    • Gloves - full finger (recommended)

    • Sunglasses (HIGHLY recommended for safety)

    • Hydration pack or water bottle

    • Personal snack, suns screen, bug spray (up to you)

    What if I don’t have everything?

    • Equipment, gear and accessories are collected over time. Don’t sweat it if you don’t have a pump or sport specific clothing.

    • Wear what you are comfortable in (not loose / baggy stuff though!) so you can focus on learning.

    • Instructors and ride leaders will have spare tools and tubes!

  • WOW Riders

    • Ride locations will be set approximately two weeks in advance.

    • Rides will coordinated via the Stack Team App.

    • Ride locations may change due to rain or wet conditions (have you even TRIED to ride in Edmonton in the wet?)

    Private Lessons

    • Locations are decided between the rider and certified instructor.

    Clinics

    • Locations will be provided to all participants a few days prior to the clinic date.

  • WOW Riders

    • WOW Riders is non refundable

    • Cancelled weekly rides due to rainouts or smoke will not be rescheduled.

    Private Lessons

    • Payment is made directly to the instructor once the lesson has been scheduled (confirmed). Payments are accepted by eTransfer or cash only.

    • In the event of inclement weather or a need for reschedule (to be discussed between participant and instructor). If a lesson cannot be rescheduled, $25 admin fee will be retained per participant, and the remaining balance refunded back to the participant who paid via eTransfer.

    • Cancellations from the participant (without reschedule) is required 24 hours prior to the lesson date for a refund.

    • Cancellations (without reschedule) provided within 24 hours of the lesson date will not be refunded.

    Clinics

    • Cancellations are subject to a $25 admin fee regardless of date registered/paid.

    • Clinics cancelled because of rain or smoke will be rescheduled a single time.

*Subject to changes without notice.